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FREQUENTLY ASKED QUESTIONS: GROCERY DELIVERY
Q: How do I pay for my grocery shopping order?
A: You pay your driver directly using CASH or CREDIT CARD to their PAYPAL account. Grocery Delivery payments are required UPON DELIVERY.
Q: How long does it take to get my delivery?
A: Grocery Delivery Orders can usually be delivered
by the following day, sometimes even sooner! You will get
your shopper's phone number when you complete your order,
so call them right away if you're in a rush!
Q: Can I return products?
A: You can refuse incorrect products UPON DELIVERY, however
once your shopper leaves there are NO REFUNDS, so be sure to
check your order carefully upon delivery.
Q: What exactly is 1 product?
A: Generally 1 product means just that - however if
you order a bunch of 7 bananas, or 3 small avocados, it is
still counted as 1 product. Similarly duplicates of very small
items like 2 cans of chicken noodle soup or 10 packages of
cherry koolaid count as 1 product. For the purpose of heavy
beverages and bulky items each product is always counted separately.
Ultimately it is up to your driver to determine what counts
as 1 product, but within these guidelines. The questions are
firstly did it take additional time to locate and secondly
did it take additional time and effort to lift and load because
it was heavy or bulky? If the answer to either question is
YES then it counts as a separate product.
Q: May I request reusable bags, paper, or plastic?
Yes - absolutely! There is no guarantee but the shopper will
do his/her best to meet your requests. Just mention this special
request, or any other special requests, by typing it into
your grocery list when you place your order.
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