Terms of Delivery:

Restaurant Delivery Payment Terms: The driver will prepay for your restaurant food, and you reimburse them at the door. We can deliver from ANY RESTAURANT YOU CHOOSE, but because food can not be returned to these restaurants your driver may want extra reassurance that you're a real person and not a thief or prankster. Personal checks are not accepted, and your driver may refuse to deliver the order if he/she suspects there is a high probability of fraud or for any other reason. You may reimburse your driver with CASH or some drivers allow PAYPAL. In addition to the cost of your food, delivery fees are minimum of $12 and generous tipping is encouraged. You must be at least 18 years old to order.

Restaurant Delivery Ordering Terms: We suggest that you call the restaurant and place the order on the telephone yourself, to ensure accuracy. We offer a simple restaurant to door delivery service and do not guarantee accuracy of any restaurant delivery orders. Therefore it is always preferable for you to speak directly with the restaurant personnel, and do be sure to take their name and badge number if possible, to ensure that your restaurant delivery is as accurate as possible. You may also wish to ask the restaurant personnel to tie bags securely as an added precaution to prevent tampering or spillage during delivery.

Grocery Delivery Payment Terms: Since most grocery goods are returnable you do not need to pre-pay before delivery. Grocery orders may be paid for UPON DELIVERY to your door. Once you have received the goods and checked them for accuracy you may process the payment online via PAYPAL or pay your driver with CASH. Most drivers do not accept checks but a few may accept a check if they have dealt with you in the past and you have become a regular customer. Be sure to clear it with your driver personally - otherwise it is generally known that checks are NOT accepted.

Grocery Delivery Ordering Terms: Grocery orders are generally guaranteed for accuracy but please be advised that grocery shopping is not a precise science and sometimes your products may not be exactly what you wanted. We ask you to try to be understanding of this. Working with the same shopper over and over again will help you to get better accuracy as the shopper will become acclimated to your needs. That being said, you may request a refund for any items that were not as you requested as long as your shopper has not left your delivery location. Once the shopper leaves your delivery location all sales are final, and there can be absolutely no returns after this time. You must be at least 18 years old to order.

A Note about our Partner Relationships: Our delivery partners (grocery shoppers and restaurant delivery personnel alike) are self employed and do not work for us. On the contrary, we charge them a small commission for each order they complete using our web site. Accordingly we do not micromanage them or tell them how to do their jobs. You may notice a considerable difference from one partner to the next, and you are encouraged to try a different food delivery person if your first experience is less than ideal. We use an automated feedback rating system, which you will have the opportunity to complete once you have completed your first order with us. If you have a bad experience please let us know. We monitor feedback carefully and will dissolve our partnership with any food delivery persons that consistently fail to meet customer expectations.

Communications Policy: We encourage you to contact your shopper directly for any questions related specifically to your delivery. If you have a minor complaint about your order please use the automated feedback system to let us know. If you have a serious complaint that you feel needs immediate attention please send us an email here. Please be aware that our corporate office is in Honolulu, HI - probably nowhere near you. Emails containing questions about your delivery will not be answered by us - please contact your shopper directly. Because we are a web based referral system only, that connects customers like you with delivery personnel in your area, we do not post a phone number for general telephone inquiries. Please call the shopper in your area for questions about how your delivery will be performed, questions about payment, etc., and to determine what is possible and what is not with regards to your food delivery.

Financial Responsibility: You will never send LoneStarShoppers.com any money directly, your payments will always go directly to your grocery shopper or restaurant delivery person. Therefore all financial responsibility lies with your food delivery person. LoneStarShoppers.com will never offer any refunds to customers, because you have never given us any money in the first place. We do however encourage you to report poor service via our built in feedback system, with the hopes of connecting you with only the highest quality delivery personnel.